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Privacy Policy

1      Purpose
1.1 This statement sets out our commitment to protecting personal data and how we implement that commitment with regards to the collection and use of personal data.

1.2 Our website is designed to comply with the General Data Protection Regulation 2016 and the Data Protection Act 2018 (referred together in this Statement as ‘the GDPR’ for ease of reference).

2 Who is responsible for my information?
2.1 Hastoe Housing Association (the “Data Controller”), is responsible for the collection, processing, storage and safe keeping of any information you provide on this website and the information you provide will be managed in accordance with relevant legislation (e.g. GDPR).

3 What information do we collect about you?
3.1 As part of delivering services to you, certain personal information we collect and process will enable us to respond to your enquiry/interest in our service. This information is collected using cookies.

4 How will we use the information about you?
4.1 We will use your information to respond to your interest in our services, respond to any enquiries you make and keep you updated with the latest news (marketing) and products/services.

5 Who we may share your information with?
5.1 Information will be used across the organisation to ensure you are receiving all services you have requested; ensure your information is accurate and up to date and to promote other products the Group offers and/or to keep you updated with the latest news.
5.2 We will not sell your information to any third parties nor will we share your information except where we are required to by law.

6 Cookies
6.1 Visiting our Website
6.1.1 When someone visits our website, we collect standard internet log information and details of visitor behaviour patterns, using Google analytics (see section 6.3 – How we use Cookies). We do this to find out things such as the number of visitors to the various parts of the site.
6.1.2 We do not make any attempt to find out the identities of those visiting our websites. We will not associate any data gathered from this site with any personally identifying information from any source.
6.1.3 If we do want to collect personally identifiable information through our website, we will tell you. We will make it clear when we collect personal information and will explain what we intend to do with it.

6.2 What are Cookies
6.2.1 Cookies are text files placed on your computer by websites you visit. These are widely used to enable the websites to work properly (e.g. ensuring that the right personal information collected is attached to the individual who submitted it) when collecting information that you have provided to the Data Controller. You may delete and block cookies if you wish from this site, however, please be aware that this could affect the functioning of this website. If you would like further information relating to cookies and what they do and how to delete them, please visit or

6.3 How we use cookies
6.3.1 The table below explains the cookies we use and why. Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit or To opt out of being tracked by Google Analytics across all websites visit
6.3.2 These cookies are used to collect information about how visitors use our websites. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

Name / Purpose

Type / Expiry

More Information

Website cookie acceptance

CookiesAccepted – This cookie is used to record if a user has accepted the use of cookies on the website

To withdraw your consent after accepting this cookie,. Find out how at


Linked information is the username. When a user logs in, maintains authentication state

Persist 2 hours

First party cookie


Persist 2 hours

First party cookie


SessionSession – determines the end of the session by a user

First party cookie


Anonymous – remembers when a user has elected to accept cookies

Persist Never

First party cookie

Google Analytics





These cookies are used to collect information about how visitors use our websites. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited

Persist 2 years

30 mins

End of session

6 months

Click here for an overview of privacy at Google

Third party cookie

Google Translate

googtransSession – stores your chosen language (if you decide to change if from English). This means that you do not have to select your chosen language every time that you load a new page

End of session

Click here for an overview of privacy at Google

Third party cookie

Google Maps



These cookies are used to remember Google maps preferences


6 months

Click here for an overview of privacy at Google

Third party cookie






Alphanumeric String


Alert message to user


Alphanumeric String

6 months

Selected website font size


Alphanumeric String

6 months

Selected website theme


Alphanumeric String

10 years

Selected local area


Alphanumeric String

1 month

Form submissions


Alphanumeric String

1 month

Page ratings


Alphanumeric String


Scheme locator search


Alphanumeric String


Protected area

6.4 Third party cookies
6.4.1 We sometimes embed video content and photos from websites such as YouTube and Flickr. Pages with this embedded content may present cookies from these websites. You should check the relevant third party website for more information about these cookies.
6.5 Accepting cookies
6.5.1 For this site to function properly you will need to accept cookies. Please be aware that if you do not accept cookies, certain personalised features of this website cannot be provided to you.

7 Access to your personal information and correction
7.1 Access to your personal information

7.1.1 You have the right under Article 15 of the GDPR, to request access to the personal information we may hold about you. If we do hold information about you, we will:-

  • Give you a description of it;
  • Tell you why we are holding it;
  • Tell you who it could be disclosed to; and
  • Let you have a copy of the information in an intelligible form.

If you would like to know what, if anything, we may hold about you, you may put your request in writing to the address provided below.

7.2 Correction to your personal information

Under the GDPR, you have the right to erasure which is also known as the ‘right to be forgotten’. This enables you to request the deletion or removal of personal data where there is no compelling reason for its continued processing by Hastoe.

7.3 Restriction on processing

A data subject has the right to require a controller to stop processing his/her personal data. When processing is restricted, we are allowed to store the personal data but not further process it.

7.4 Objection to processing

Individuals have the right to object to processing in certain circumstances. We must stop processing the personal data unless we can demonstrate compelling legitimate grounds for the processing, which override the interests, rights and freedoms of the individual; or the processing is for the establishment, exercise or defence of legal claims by/against Hastoe.

7.5 Withdrawal of consent

An individual has the right to withdraw consent at any time. if you withdraw your consent it may be that another reason for processing can be relied on by Hastoe such as legitimate interests.

7.6 Security of your personal data

We will use your personal data in a way which ensures appropriate security of the data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures.

8 Disclosure of personal information
8.1 In most circumstances we will not disclose your personal information without consent, except where we are required to do so by law.
8.2 However, there will be times when for example we investigate a complaint about a service, we may need to share personal data across the Group and other relevant bodies 
8.3 You can obtain further information on:

  • Information Sharing & Partnership Agreements we have with other organisations we work with to deliver services
  • Circumstances where we could pass personal data without your consent (e.g. prevention or detection of crime.

9 Links to other websites
9.1 This Website Privacy Statement only applies to this website and does not cover the links within this site to other websites. So if you link to other websites, you should read their Privacy / Cookie Policies.

10 Changes to our Website Privacy Statement
10.1 This Privacy Statement will be reviewed from time to time to ensure that it continues to meet the needs of Hastoe and is in line with current legislation.

11 How to contact us
11.1 Please contact us should you have any questions relating to this Website Privacy Statement ; if you would like to make a Subject Access Request (SAR) Application to see what, if any, personal data we may hold on you.

Hastoe Housing Association
Marina House,
17 Marina Place,
Hampton Wick
Kingston upon Thames KT1 4BH

0300 123 2250